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Tuesday, September 12, 2006

Exchange: Public Folder Fails To Mount c1041724

Summary:

Public Folder fails to mount. Attempting to mount a Public Folder in Exchange System Manager produces error c1041724.

Cause:

Although there are multiple causes such as lack of permissions, disk space issues or corruption, in this instance the Public Folder database did not mount and produced c1041725 because the store did not point to a valid Public Folder Tree in Adsiedit.

Resolution:

To verify if your Public Folder Store is pointing to a valid Public Folder Heirarchy, perform the following steps.

Note: Use ADSIEDIT with caution, changes can be irreversible. Ensure you have good backups of your Exchange and System State for your Domain Controllers.

1. From your Exchange server or Domain controller, go to start, run, type adsiedit.msc click ok. (Adsiedit is part of your Windows 2000\2003 support tools)

2. Expand Configuration Container (DC hostname)

3. Expand to

CN=Services
CN=Microsoft Exchange
CN=Your Exchange Organization Name
CN=Administrative Groups
CN=First Administrative Groups
CN=Folder Hierarchies (Highlight this)

4. On the right pane, right click CN=Public Folders and select properties

5. You should see a list of attributes. Find the attribute "distinguishedName" The value should resemble similar to:

CN=Public Folders,CN=Folder Hierarchies,CN=First Administrative Group,CN=Administrative Groups,CN=MSexchange911,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=Msexchange911,DC=net

Copy this to a notepad we will need to reference this value later.

6. Cancel out that windows. Back in Adsiedit on left pane, expand

CN=Servers
CN=YourExchangeServername
CN=Information Store
CN=YourStorageGroupName

Ensure you select the storage group that is hosting your public folder database.

7. On the right pane, select CN=YourPublicFolderStoreName, right click properties. Locate the attribute "msExchOwningPFTree" For the value, it should equal the value in step 5.



James Chong
MCSE | M+, S+, MCTS, Security+
msexchangetips.blogspot.com

How useful was this article? Want to see a tip not listed? Please leave a comment.

19 Comments:

Anonymous jviola said...

Thank you so much. That fixed my problem. Keep the information flowing.

12:23 PM  
Anonymous woo wee said...

good and concise..THANKS

7:37 AM  
Anonymous Anonymous said...

Great, Great stuff...
You saved my day - after a week of hassle...
THAAAAAAAAAANKS

3:30 PM  
Anonymous Anonymous said...

Great help, thank you for this article.

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