BlackBerry: Users Cannot Send or Reply From Handheld

Summary:

Blackberry users are able to receive messages to handheld but are not able to send or reply. When sending or replying to a message from the device, it produces an "X"

Cause:

In order to send or reply to messages using a Blackberry device, the BlackBerry service account must have "Send As" rights to the objects. If the user is unable to send or reply to messages, verify in ADUC that the BlackBerry service account has this right. In ADUC, find the user in question, and go to the security tab of this object. Verify that the BlackBerry service account has "Send As" right. In addition, if you recently applied Hotfix: 327825, this hotfix revokes any object that has "Send As" rights to objects that belong to any of the protected security groups.

• Administrators
• Account Operators
• Server Operators
• Print Operators
• Backup Operators
• Domain Admins
• Schema Admins
• Enterprise Admins
• Cert Publishers

Therefore, if your BlackBerry user is a member of any of these protected groups, your user will not be able to send or reply to messages using the device. To cirumvent this, it is recommended that you create separate accounts for your admins when performing administrative tasks. For example, use a convention such as ZZ-jdoe for their administrative account. For more information, consult the following KB article: http://support.microsoft.com/kb/907434/en-us

James Chong
MCSE M+, S+, MCTS, Security+
msexchangetips.blogspot.com


How useful was this article? Want to see a tip not listed? Please leave a comment.