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Wednesday, July 05, 2006

Outlook Error Message: "Could not open one or more attachments."

Outlook Error Message: "Could not open one or more attachments."

July 05, 2006



Summary

Outlook reports "Could Not Open One or More Attachments" when double clicking a message that contains an attachment. The symptoms also occur while using a different profile, Outlook Client or computer while opening the same attachment. This does not occur for all attachments but random users, senders and attachment types. Attachment types are valid and not blocked ie. .pdf, .xls.

Cause:

In this instance, Groupshield AV, may have played a role by some how locking messages in the attachment table within the Exchange Store.

Solution:

1. Open Services.msc. Restart Groupshield for Exchange. (If not using Groupsheild, stop your Exchange aware AV application.)
2. Restart Exchange store, this should unlock the attachment within the Exchange store.

Applies To:
Outlook 2000, 2003
Exchange 2000, 2003

James Chong (MVP)
MCITP | EMA; MCSE | M+, S+
Security+, Project+, ITIL
msexchangetips.blogspot.com

9 Comments:

Anonymous Anonymous said...

James, Nice blog site, I am sure we will get great benefits from your prosperous Exchange knowledge, and learn more about Exchange

I am excited to read your upcoming blogs and learn about new tricks

Good luck, wishing you an MVP Domination very soon.
To be honest you are much better than many MVP’s out here anyway

Best,
Oz Ozugurlu
System Engineer
MCSE 2003| M+| S+
MCDST | Security+

oz@MsExchange911.net
www.msExchange911.org (forums)
www.Consultusa.us (Blog)

9:53 AM  
Anonymous Anonymous said...

Thanks for the solution, i was stuck with the same problem.

2:55 AM  
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2:03 PM  
Blogger Alex said...

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1:06 PM  
Anonymous Exchange Recovery said...

Outlook shows error message because of locking messages in the attachment table within data store Exchange Server. At this situation use Stellar Phoenix mailbox exchange server recovery tool who recover data from exchange database server.

12:32 AM  
Anonymous dETROIT cAR said...

How cool! I am so thrilled for having found your site. Thank you for sharing them.

11:20 PM  
Blogger Stephen Lembert said...

Nice post. I am sharing your post on ServerVault. :)

Hope so users will sort out their issue with the help your solution.

1:42 AM  

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